Citizen's Charter
Upazila Family Planning Office (Upazila Level)
Order |
Name and place of service / work to be provided |
Relevant rules and regulations |
Service delivery deadline |
Names and surnames of service providers |
|
01 |
To implement upazila family planning program |
Responsibilities and duties / circulars |
Based on pre-determined monthly and annual projections |
Upazila level managers |
|
02 |
To implement Upazila Maternal, Child and Reproductive Health Program |
Same |
Ongoing program |
Same |
|
03 |
To organize regular and special permanent activities |
Same |
Implement special, sustainable programs at least once a week |
Same |
|
04 |
Implement the activities of M, C, H units |
Same |
Every working day |
Family Welfare Inspector |
|
05 |
Implementation of Family Planning Maternal, Child and Reproductive Health Activities in Union Health and Family Welfare Centers through Union Level Staff |
Same |
Every working day |
Deputy Assistant Community Medical Officer and Family Welfare Inspector |
|
06 |
Arranging for the organization of satellite clinics to be provided by the union staff at the unit / village level |
Same |
Two a week in each union
|
Family Welfare Inspector |
|
07 |
Implement motivational activities including distribution of temporary family planning methods through home visits of family welfare assistants. |
Responsibilities and duties / circulars |
About 20 days per month in their own units
|
Family Welfare Assistant |
|
08 |
S, B, A trained Family Welfare Assistants provide unit level family planning services as well as maternity services to pregnant mothers. |
Same |
Every working day
|
S, B, A trained family welfare assistant |
|
09 |
Provide birth control materials to non-governmental organizations engaged in family planning and maternal, child and reproductive health activities and co-operate and supervise their work |
Same |
In a regular way |
Upazila Family Planning Officer and Medical Officer (MCH-FP) |
Order |
Name and place of service / work to be provided |
Relevant rules and regulations |
Service delivery deadline |
Names and surnames of service providers |
10 |
Implementation of special day (NID) immunizations including regular expanded immunization program (EPI) activities of the government |
Same |
1-2 days a week according to work area |
Upazila level managers |
11 |
Provide various equipment including DDS kits and birth control kits in service centers including satellite clinics |
same |
Service center based on demand and supply according to supply policy |
Upazila Family Planning Officer |
12 |
Upazila Family Planning Maternal, Child and Reproductive Health Activities Strengthen supportive oversight and monitoring |
same |
18 days to 20 days for officers
|
Medical Officer (MOMCH-FP) |
13 |
To implement the functions in accordance with the guidelines and policies of the Ministry and the Department |
same |
In a regular way |
same
|
14 |
To organize monthly meetings with the divisional officers and employees of the upazila level |
Same |
Every month |
Same
|
15 |
To organize a meeting of the Upazila Family Planning Committee and to implement any responsibility given by the committee |
Same |
In a regular way |
same
|
16 |
To verify the data of birth control and child care recipients at field level and make arrangements to send the report to the higher authorities. |
same |
Monthly activities
|
|
17 |
Sending monthly progress report of the program to the authorities |
Same |
Between 5th and 6th of every month |
Upazila Family Planning Officer and Medical Officer (MOMCH-FP) |
18 |
Submission of recommendations to the authorities for granting annual incremental salary of employees, skill limit time scale, recreational leave |
same |
Within three working days of application
|
same |
19 |
To forward any application of the employees submitted through the appropriate authority to the higher authority |
same |
Within three working days of application
|
same |
20 |
Implementation of information, education, communication activities at field level |
same |
In a regular way |
same |
Citizen's Charter
Upazila Health & Family Welfare Center / Clinic (Upazila Level)
B) Maternal and child health care (provided free of charge)
Order |
Name and place of service / work to be provided |
Relevant rules and regulations |
Relevant rules and regulations |
Names and surnames of service providers |
01 |
Pregnancy services |
Responsibilities and duties / circulars |
Provide services in the shortest possible time |
Family Welfare Inspector |
02 |
Postpartum services |
Same |
same |
same |
03 |
M, R service |
same |
same |
same |
04 |
Newborn care |
same |
same |
same |
05 |
Services for children under 5 years of age |
same |
same |
same |
06 |
Reproductive / Sexually Transmitted Diseases Services |
same |
same |
same |
07 |
E, P, I service |
same |
same |
same |
08 |
Distribution of Vitamin A Capsules |
same |
same |
same |
A) Family planning services (free of charge)
Order |
Name and place of service / work to be provided |
Relevant rules and regulations |
Service delivery deadline |
Names and surnames of service providers |
01 |
Provide family planning advice |
Responsibilities and duties / circulars |
Provide services in the shortest possible time |
Family Welfare Inspector |
02 |
Food pills |
same |
same |
same |
03 |
Birth control injections |
same |
same |
same |
04 |
I, U, D / Copper T. |
same |
same |
same |
05 |
Implant |
same |
same |
Medical Officer (MOMCH-FP) |
06 |
Vasectomy / N, S, D (Permanent Procedure - Male)
|
Same |
Regular and scheduled special permanent procedures in the shortest time of the day |
same |
07 |
Tubectomy (permanent procedure-female) |
same |
same |
same |
08 |
Use of family planning methods to treat side effects and complications |
same |
same |
same
|
B) Family planning services provided subject to payment of prices fixed by the government
Order |
Name and place of service / work to be provided |
Relevant rules and regulations |
Service delivery deadline |
Names and surnames of service providers |
01 |
ECP |
As per government instructions |
Provide services in the shortest possible time |
Family Welfare Inspector |
02 |
Condoms - 1 (dozen) - 1 rupees 20 paise |
same |
same |
same |
D) In family planning activities, the government provides the following benefits to the recipient:
Order |
Name and place of service / work to be provided |
Relevant rules and regulations |
Service delivery deadline |
Names and surnames of service providers |
01 |
In case of IUD / Copper 150 240 = 390 / - is paid to the recipient for travel |
As per government instructions |
Provide services in the shortest possible time |
Family Welfare Inspector |
02 |
Total 360 / - for Norplant or Implant = (150+ 60+ 60 +70) Rs |
same |
|
Family Welfare Inspector and Medical Officer (MCH-FP) |
03 |
In case of permanent method (male) 2000 / - and 1 lungi |
same |
Every Monday of the week |
same |
04 |
In case of permanent method (female) 2000 / - and 1 sari |
same |
same |
same |
E) Other services (provided free of charge)
Order |
Name and place of service / work to be provided |
Relevant rules and regulations |
Service delivery deadline |
Service delivery deadline |
01 |
General patient care |
Circulars of Responsibilities and Duties |
In the shortest time |
Family Welfare Inspector |
02 |
Adolescent Services (Adolescent Reproductive Health Services) |
same |
same |
same |
03 |
Health education services |
same |
same |
same |