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Citizen's Charter

Citizen's Charter

Upazila Family Planning Office (Upazila Level)

Order

Name and place of service / work to be provided

Relevant rules and regulations

Service delivery deadline

Names and surnames of service providers

 

01

To implement upazila family planning program

Responsibilities and duties / circulars

Based on pre-determined monthly and annual projections

Upazila level managers

 

02

To implement Upazila Maternal, Child and Reproductive Health Program

Same

Ongoing program

Same

 

03

To organize regular and special permanent activities

Same

Implement special, sustainable programs at least once a week

Same

 

04

Implement the activities of M, C, H units

Same

Every working day

  Family Welfare Inspector

 

05

Implementation of Family Planning Maternal, Child and Reproductive Health Activities in Union Health and Family Welfare Centers through Union Level Staff

 

Same

 

Every working day

 

Deputy Assistant Community Medical Officer and

Family Welfare Inspector

 

 

06

Arranging for the organization of satellite clinics to be provided by the union staff at the unit / village level

Same

Two a week in each union

 

 Family Welfare Inspector

 

07

Implement motivational activities including distribution of temporary family planning methods through home visits of family welfare assistants.

Responsibilities and duties / circulars

About 20 days per month in their own units

 

Family Welfare Assistant

08

S, B, A trained Family Welfare Assistants provide unit level family planning services as well as maternity services to pregnant mothers.

Same

Every working day

 

S, B, A trained family welfare assistant

09

Provide birth control materials to non-governmental organizations engaged in family planning and maternal, child and reproductive health activities and co-operate and supervise their work

Same

 

In a regular way

Upazila Family Planning Officer and Medical Officer (MCH-FP)

 

Order

Name and place of service / work to be provided

Relevant rules and regulations

Service delivery deadline

Names and surnames of service providers

10

Implementation of special day (NID) immunizations including regular expanded immunization program (EPI) activities of the government

Same

1-2 days a week according to work area

Upazila level managers

11

Provide various equipment including DDS kits and birth control kits in service centers including satellite clinics

same

Service center based on demand and supply according to supply policy

Upazila Family Planning Officer

12

Upazila Family Planning Maternal, Child and Reproductive Health Activities

Strengthen supportive oversight and monitoring

same

18 days to 20 days for officers

 

Medical Officer (MOMCH-FP)

13

To implement the functions in accordance with the guidelines and policies of the Ministry and the Department

same

In a regular way

same

 

14

To organize monthly meetings with the divisional officers and employees of the upazila level

Same

Every month

Same

 

15

To organize a meeting of the Upazila Family Planning Committee and to implement any responsibility given by the committee

Same

In a regular way

same

 

16

To verify the data of birth control and child care recipients at field level and make arrangements to send the report to the higher authorities.

same

 Monthly activities

 

 

17

Sending monthly progress report of the program to the authorities

Same

Between 5th and 6th of every month

Upazila Family Planning Officer and Medical Officer (MOMCH-FP)

18

Submission of recommendations to the authorities for granting annual incremental salary of employees, skill limit time scale, recreational leave

same

Within three working days of application

 

same

19

To forward any application of the employees submitted through the appropriate authority to the higher authority

same

Within three working days of application

 

same

20

Implementation of information, education, communication activities at field level

same

In a regular way

same

 

Citizen's Charter

Upazila Health & Family Welfare Center / Clinic (Upazila Level)

B) Maternal and child health care (provided free of charge)

Order

Name and place of service / work to be provided

Relevant rules and regulations

Relevant rules and regulations

Names and surnames of service providers

01

Pregnancy services

Responsibilities and duties / circulars

Provide services in the shortest possible time

Family Welfare Inspector

02

Postpartum services

Same

same

same

03

M, R service

same

same

same

04

Newborn care

same

same

same

05

Services for children under 5 years of age

same

same

same

 

06

Reproductive / Sexually Transmitted Diseases Services

same

same

same

07

E, P, I service 

same

same

same

08

Distribution of Vitamin A Capsules

same

same

same

 

 A) Family planning services (free of charge)

Order

Name and place of service / work to be provided

Relevant rules and regulations

Service delivery deadline

Names and surnames of service providers

01

Provide family planning advice

Responsibilities and duties / circulars

Provide services in the shortest possible time

Family Welfare Inspector

02

Food pills

same

same

same

03

Birth control injections

same

same

same

04

I, U, D / Copper T.

same

same

same

05

Implant

same

same

Medical Officer (MOMCH-FP)

 

06

Vasectomy / N, S, D (Permanent Procedure - Male)

 

Same

Regular and scheduled special permanent procedures in the shortest time of the day

same

07

Tubectomy (permanent procedure-female)

same

same

same

08

Use of family planning methods to treat side effects and complications

same

same

same

 

B) Family planning services provided subject to payment of prices fixed by the government

Order

Name and place of service / work to be provided

Relevant rules and regulations

Service delivery deadline

Names and surnames of service providers

01

ECP

As per government instructions

Provide services in the shortest possible time

Family Welfare Inspector

02

Condoms - 1 (dozen) - 1 rupees 20 paise

same

                      same

 

same

 

D) In ​​family planning activities, the government provides the following benefits to the recipient:

Order

Name and place of service / work to be provided

Relevant rules and regulations

Service delivery deadline

Names and surnames of service providers

01

In case of IUD / Copper 150 240 = 390 / - is paid to the recipient for travel

As per government instructions

Provide services in the shortest possible time

Family Welfare Inspector

02

Total 360 / - for Norplant or Implant

= (150+ 60+ 60 +70) Rs

same

 

Family Welfare Inspector and Medical Officer (MCH-FP)

03

In case of permanent method (male) 2000 / - and 1 lungi

same

Every Monday of the week

same

 04

In case of permanent method (female) 2000 / - and 1 sari

same

same

same

 

E) Other services (provided free of charge)

Order

Name and place of service / work to be provided

Relevant rules and regulations

Service delivery deadline

Service delivery deadline

01

General patient care

Circulars of Responsibilities and Duties

In the shortest time

Family Welfare Inspector

02

Adolescent Services (Adolescent Reproductive Health Services)

same

same

same

03

Health education services

same

same

same